HOME APARTMENTS RENTAL APPLICATION MAINTAINENCE CONTACT US
Mailing Address
PO Box 866
Oak Grove, KY 42262

Office Locations

Main Office
Clarksville, TN
Office: (931) 431-4040
Fax: (931) 431-4030
800 Tiny Town Road
Clarksville, TN 37042
Stone Ridge
Nashville, TN
Office: (615) 361-6848
Fax: (615) 367-0934
1019 Patricia Drive
Nashville, TN 37217
Bristol Ridge
Nashville, TN
Office: (615) 361-1898
Fax: (615) 361-6995
307 Glengarry Drive
Nashville, TN 37217
Emerald Properties
Memphis, TN
Office: (901) 734-7568
Fax: (901) 965-4689
3315 Hickory Hill Rd
Memphis, TN 38115

Before calling or submitting a work order, please check our Trouble Shooting Guide to the right for the most common problems, and simple solutions. If you are unable to resolve the problem, please submit a work order below. Please explain your problem clearly and as much detail as you can.

For EMERGENCIES Call 901-820-6509
You will be connected to our answering service.
Name:
Complex:
Apartment #:
Phone:
Problem Description:

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Maintenance Troubleshooting
Toilets
  • Plunge the toilet before calling or submitting a work order.
  • Use a plunger with a black head--not red.
Washers
  • Reduce load size. (No bulky items should be loaded in the washer, ie: pillows, blankets, comforters, TA-50 gear, etc.
  • Make sure water is on!
Dryers
  • Pull the dryer away from the wall & make sure dryer vent is not blocked.
  • Check the lint trap. Always clean before using dryer.
Refrigerator
  • CALL MAINTENANCE ASAP!
  • Check ice maker line, turn off water behind the refrigerator. Call maintenance.
Dish Washers
  • Turn water on under sink.
  • Check soap type. Never use liquid dish detergent, only automatic dishwasher detergent.
Heating/Cooling
  • Check to make sure breaker switched on & thermostat is switched to "ON".
  • Check thermostat and compare to actual reading.
    ex: Setting is 72, but reading is 70 - Normal.
    ex: Setting is 75, but reading 40 - Not normal (also depends on outside temp.)
Water Heater
  • CALL MAINTENANCE ASAP! Turn off water heater at the source until maintenance arrives. (Main water source is a red or blue handle near water heater)
  • Trip breaker to water heater & reset. Wait about 1 hour to see if hot water is working.
Water Leaks
  • For lower units with water leaks coming thru the bathroom ceiling - CALL MAINTENANCE ASAP!
  • For lower units with water leaks coming thru the kitchen ceiling CALL MAINTENANCE ASAP!
  • For all other leaks CALL MAINTENANCE ASAP! For leaks under sinks, trap water with a bucket or pan until maintenance arrives.
Stoves
  • If elements are not working but lights are, check to be sure stove is plugged in properly.
Lights
  • Make sure new bulbs are used. Do not switch or replace bulbs with old (used) bulbs.
  • Hit "reset" button on GFI plug in kitchen, living room, or outside plug.
Smoke Alarms
  • If beeping is constant, change battery or submit work order.
  • If alarm goes off during the winter, this is usually caused by the heater burning dust off the element. Allow alarm to run & fan fumes away.
  • DO NOT remove the battery or disarm the smoke alarm in any way!